Plants are living, perishable goods, so our policy works a little differently from a typical retail return. The specifics below are a starting draft — please confirm they match what you're actually willing to offer before publishing this page, since it becomes a real commitment to customers once it's live.
Damaged or dead-on-arrival plants
If a plant arrives visibly damaged or dead, contact us on WhatsApp within [Insert your actual window — e.g. 24–48 hours] of delivery with a photo. We will [Insert your actual remedy — e.g. replace the plant on the next delivery run, or offer store credit], depending on the situation.
What isn't covered
Normal transplant stress, wilting from the journey that recovers with care, or damage from improper planting or care after delivery isn't something we can take responsibility for. [Adjust this to match your actual policy.]
Wrong item delivered
If you received a different plant than what you ordered, let us know via WhatsApp and we'll arrange a correction. [Insert your process — swap on next delivery, refund, etc.]
Refunds
All refunds are done either through mpesa or Bank Transfer
How to reach us
Message us on WhatsApp at +254 721 608 644 with your order details and photos of the issue.
Not legal advice. Please confirm this page's content matches your actual practice before treating it as published, and consider having a lawyer confirm it's consistent with Kenyan consumer protection law.